Frequently Asked Questions
How can I contact a Matthew Campbell Laurenza representative?
The quickest way to contact us is by email. Our customer service representatives can be reached at firstname.lastname@example.org.
How do I check the status of my order?
You can check your order status at any time by clicking on the ‘Check My Order’ link in the ‘Helpdesk’ menu found in the footer of our site. The ‘Helpdesk’ menu is also found in the ‘Shop’ menu. You may also email us at email@example.com for additional assistance.
How do I cancel or change my order?
Unfortunately, once your Matthew Campbell Laurenza order enters the shipping process, we are unable to cancel or make changes to your order. Our system is designed to process orders immediately. When you receive your order, check our site for the conditions of sale, our return policy and the return process (see below). You are welcome to email firstname.lastname@example.org for additional assistance.
What forms of payment do you accept on Matthew Campbell Laurenza?
We accept payment via PayPal and the following credit cards:
- American Express
- Discover Card
We also accept debit cards with a Visa or MasterCard logo.
Payment is available via PayPal with a registered PayPal account. Don't have a PayPal account? Sign up for one here.
In what currency are the prices displayed on matthewcampbelllaurenza.com?
All prices of merchandise on matthewcampbelllaurenza.com are shown in U.S. Dollars (USD). Please note the final checkout price is also reflected in U.S. dollars (USD).
Is my credit card information safe?
Matthew Campbell Laurenza uses secure server software over a Secure Socket Layer (SSL) line to protect credit card information. All personal and credit card information is encrypted so that that it cannot be read as it travels to an ordering system. Once it is received, it is stored in a location not accessible via the Internet.
What do I do if my item(s) arrived damaged or defective?
Matthew Campbell Laurenza stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact a customer service representative via email at email@example.com and include a photo of the perceived defection.
How do I sign up for your email list?
You can subscribe to our email list by entering your email address in the field in the footer of our site - it's at the bottom of every page. Sign-up for all things Matthew Campbell Laurenza - news, exclusive events and insider sales - straight to your inbox.
Shipping, Returns & Repairs
How much will shipping cost?
Standard Rates within the USA are $15 per order
Shipment to the United Kingdom is $100 per order
Does Matthew Campbell Laurenza ship internationally/outside of the United States?
At this time, we only ship to the United States and The United Kingdom.
You can also use our Store Locator to find your nearest Matthew Campbell Laurenza retail partner, including dozens outside the USA and the UK.
Find your local Matthew Campbell Laurenza retail partner here: Store Locator
How long will it take to receive my order from matthewcampbelllaurenza.com?
Allow 5 – 7 days for your item to arrive. Shipments to the United Kingdom can sometimes take longer. You can check the status of your order anytime: Check My Order
What is the return policy?
We want you to be completely happy with your purchase. If you are not satisfied, we will gladly accept your timely return in accordance with this policy.
Items must be returned in new, unused, perfect, saleable condition within 14 days of receipt of your merchandise. Returned merchandise must be in the original packaging and have all tags attached. We will not accept any return if the product shows any signs of wear, is damaged, or has been used or altered from its original condition in any way. All returns will be subject to strict quality control by M.C.L to ensure that the returned product satisfies these requirements. If the item does not meet quality control standards, we will refuse the return and the item(s) will be sent back to you. If the returned product satisfies quality control standards, we will proceed with the applicable refund or exchange. Please note the reason(s) for the return and whether you wish to exchange the item(s) or receive a credit/refund to your original form of payment, minus any shipping charges. Ship the item prepaid and insured to:
M.C.L Design Operations Center
1416 Lytle Street, Suite 200
Louisville, KY 40203
You must keep proof of return shipment. We will not be liable in the event that such proof cannot be produced.
If you wish to exchange an item, you will either be charged or refunded the difference in price, where applicable.
We strive to ensure that each product strictly complies with our quality control standards. Due the hand-made nature of our products and because each stone is individually handset, on occasion you may receive an item that is missing a small stone. If you receive such a product, you may return it to us in accordance with this return policy.
How long will it take to receive a refund on a returned order?
To receive credit, items must be returned within 30 days of delivery. We will advise what form of payment you will receive upon acceptance of your return, as per our returns policy. In most cases we refund your payment in the same form in which you made payment originally.
How do I return or exchange an order I received as a gift?
At this time, Matthew Campbell Laurenza does not process exchanges on gift orders. Any credit for items returned from a gift order, will be issued to the original purchaser. You are welcome to email us at firstname.lastname@example.org for additional assistance.
I need to repair my item. How can I do that?
For any repair inquiries, please contact email@example.com.
Note: The Terms and Conditions disclosed here apply only to orders placed through this Website. Orders placed through M.C.L authorized retailers or other sources are subject to the retailers terms and conditions.
How do I take the best care of my Matthew Campbell Laurenza jewelry?
For most M.C.L by Matthew Campbell Laurenza jewelry pieces we recommend to simply treat them with care and store them safely to avoid knocks or scratches on the sterling silver.
We also recommend that you avoid exposing the jewelry to direct sunlight, chemicals, heat sources, rainwater and high humidity environments as this may affect the color tones of the jewelry
Do not handle nail varnish, perfumes, other alcohol-derived products, grease, wax, paint and certain cosmetic products while wearing the jewelry as this may affect the rhodium coating.
We recommend that when getting dressed your jewelry be placed on last and when storing make sure the pieces are kept in a jewelry pouch or box.
To clean your jewelry and ensure longevity for the shine and sparkle of the sapphires, wash the jewels with a soft brush and water then lightly pat dry with a jewelry cloth. Do not soak the pieces for too long as this may affect the plating or rhodium coating.
Do not attempt to clean the pieces with chemicals, solvents or other jewelry cleaners as this may damage the enamel or rhodium finishes.