The following terms and conditions will apply to all sales of M.C.L products that you order from M.C.L Design International Ltd. via this Website or by telephone. The Conditions of Sale in effect at the time of your order will govern. We may modify the Conditions of Sale at any time at our sole discretion. By placing an order you agree to be bound by the Conditions of Sale in effect at that time.

Only individuals who are eighteen years of age or older and who are residents of the continental United States of America may order products through this Website. Any orders placed that do not meet both criteria will be null and void. By placing an order through this Website you represent and warrant that you are not purchasing such products for commercial purposes including but not limited to distribution, sale, or delivery.

All orders placed through this Website are subject to availability and acceptance by M.C.L. We reserve the right to change the availability or assortment of products on the Website at any time and may limit the quantity of products that you may order in a single buying session.

In order to place an order on this Website you may be required to register and create an online account. In order to register an account, you will be required to provide valid and current personal information such as your name, phone number, shipping and billing address(es) and to confirm that you are at least eighteen years of age. When registering, you will be required to establish a password. Please note that you are solely responsible for ensuring that you password and account login information is kept secret and secure at all times. We will not be responsible or liable for any misuse of your account resulting from a third party’s access to and use of your password and login information. If we reasonably suspect that a third party has breached your account or your account is used for fraudulent or other harmful activity, we may in our sole discretion terminate your account.

When you are ready to place an order on the Website, place the item(s) in your shopping bag and then proceed to follow the instructions to complete your order. Your order will not be placed until the very end of the checkout process when you have provided the necessary payment information.

At this time, we will only ship to addresses located in the continental United States and are not able to ship to P.O. Boxes or APO/FPO addresses. You must provide a valid street address for your order to be completed. When estimating package delivery time, please allow time for credit approval, address verification, order processing and packing as well as any national holidays, Saturdays and Sundays, or potential weather delays. The delivery of your order will require a signature by an adult at least 18 years of age. If the item you have ordered is in stock, standard delivery will take approximately 5-7 business days from the date your order is received. Expedited delivery, when requested and paid for, will take approximately 3-5 business days from the date your order is received. If the item you have ordered is not in stock at the time of your order, you will be notified and the shipping times will be based upon the date that the item(s) become available for shipment.

All prices shown are in U.S. Dollars. We reserve the right to modify prices and delivery costs at any time without prior notice. Shipping costs and sales tax will be computed based on the final total of your order. Sales tax will be automatically applied to your order in accordance with relevant state regulations if your shipping address is in one of the following states: AZ, CA, CO, FL, GA, IL, LA, MA, MD, MI, MN, MO, NC, NJ, NV, NY, OH, OK, PA, SC, TN, TX, VA, WA and the District of Columbia.

At this time, we accept the following methods of credit payment: American Express, Visa, and Mastercard. The total amount of your order, including shipping charges and sales tax, will be charged to your credit card at the time of your order. If the amount charged exceeds your credit limit or if the charge is declined for any reason, your order will be automatically cancelled and it is your responsibility to resolve any issue directly with your card issuer. We will not be liable for any delay or non-delivery.

We will send a confirmation email once your order has been confirmed. Orders cannot be cancelled or modified once the order has been confirmed. If you reject delivery of the order, the final amount will be refunded to your credit card after deducting all the incurred costs including sales tax and shipping costs. Please be advised that it may take up to 8 weeks for the refund to be reflected on your credit card statement.

Return Policy

We want you to be completely happy with your purchase. If you are not satisfied, we will gladly accept your timely return in accordance with this policy.

Items must be returned in new, unused, perfect, saleable condition within 14 days of receipt of your merchandise. Returned merchandise must be in the original packaging and have all tags attached. We will not accept any return if the product shows any signs of wear, is damaged, or has been used or altered from its original condition in any way. All returns will be subject to strict quality control by M.C.L to ensure that the returned product satisfies these requirements. If the item does not meet quality control standards, we will refuse the return and the item(s) will be sent back to you. If the returned product satisfies quality control standards, we will proceed with the applicable refund or exchange. Please note the reason(s) for the return and whether you wish to exchange the item(s) or receive a credit/refund to your original form of payment, minus any shipping charges. Ship the item prepaid and insured to:

M.C.L Design Operations Center

Attention: Returns

1416 Lytle Street, Suite 200

Louisville, KY 40203

You must keep proof of return shipment. We will not be liable in the event that such proof cannot be produced.

If you wish to exchange an item, you will either be charged or refunded the difference in price, where applicable.

We strive to ensure that each product strictly complies with our quality control standards. Due the hand-made nature of our products and because each stone is individually handset, on occasion you may receive an item that is missing a small stone. If you receive such a product, you may return it to us in accordance with this return policy.

Repairs

For any repair inquiries, please contact info@mcldesign.net.

Note: The Terms and Conditions disclosed here apply only to orders placed through this Website. Orders placed through M.C.L authorized retailers or other sources are subject to the retailers terms and conditions.